Our policies describe the type of personal information we collect and process, the reasons for processing the data, the retention time, the security measures we take to protect personal information from misuse, and the procedures you should follow if you have any questions or requests regarding your personal information.
What personal data we collect and why we collect it
We will also process your personal data for a limited time for the purpose of sending notifications about the service, special offers, benefits, discounts, and news in our offer, for which we believe you have expressed a clear interest, which we consider to be the realization of our legitimate interest.
Surveys and questionnaires
We collect information through surveys and questionnaires in order to determine your satisfaction with the service provided. Participation in the surveys is exclusively voluntary. We also use the collected data and summary results of the conducted research in order to adapt the services we provide to your wishes and needs.
Resolving complaints and answering queries
In order to answer all your inquiries or possible complaints, we need information about your name and surname and the email address to which we will send the requested information. If you contact us with your inquiries, we process the data you provide to us solely to provide the requested information. After answering your query, we will delete the submitted data.
Personal data necessary to resolve complaints about the service provided are stored for one year from the date of receipt in accordance with the regulations governing consumer rights and the provision of services.
Personal data protection measures
We process the collected personal data with the obligatory application of appropriate legal, technical and organizational security measures in order to prevent any unauthorized processing of data. We collect only those data that are necessary for the purpose of processing and do not store them longer than necessary, ie determined by legal regulations.
User rights in the processing of personal data
Depending on the purpose and legal basis of the processing of personal data, you can always request:
• access to personal data
• correction of personal data
• deletion of personal data
• restriction of personal data processing.
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When paying in our web store, use CorvusPay – an advanced system for secure acceptance of payment cards via the Internet.
CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. We never come in contact with complete information about your card.
The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity using a token or password.